Testimonials

We would highly recommend Gibbs Kirby. You were all fantastic! And so patient! 

Mr and Mrs P (Vendors) - (2017)

From the first viewing, right through to completion, the team were communicative, helpful, accommodating and friendly.  A house purchase can be stressful at times but regular communication helped immensely.  Even a 'there's no further news yet' message was reassuring that you're not forgotten.

Mr and Mrs F (Purchaser) - (2017)

The service that we received from Gibbs Kirby was excellent from the very start.  Any changes, queries or issues were raised in good time and always dealt with promptly.  We were very happy with the way the staff kept us up to date with how the sale was progressing, and if we had any questions that there was always someone to ask.  Communication was always very good. The welcome box was a nice touch too when we picked the keys up. Just continue as you are as the whole process was made easy by your staff.  

Mr and Mrs C (Purchasers) - (2017)

We were really pleased with the service we received from Gibbs Kirby. We felt that we were kept in the loop at every stage of the sale process.  All the team were very approachable and gave us the time when we need to talk about anything.  We have certainly recommended you to other people already!

Mr and Mrs A - (Vendors) - (2017)

This is a good time to write and thank all of the people with whom we dealt in the course of selling our home recently. The friendly and efficient service offered by all your staff was a great help to us in bringing the sale to a very satisfactory conclusion. We had been living in our previous home for over 31 years and it was very reassuring to us that your staff were so appreciative of the mixed emotions which we experienced in leaving the house. Our thanks again and our very best wishes for your continuing success in 2017.

Mr and Mrs H (Vendors) - (2016)

We have used Gibbs Kirby on two separate occasions to sell our houses.  On both occasions the service we have received has been excellent.  All the team are professional, trustworthy and very friendly.  When you need to telephone the office everyone knows who you are, what you want and what needs to be done.  The team found buyers for both our houses quickly, matching our house with the right buyer. 

Mr and Mrs S (Vendors) - (2016)

The service we received from Gibbs Kirby was fantastic from start to finish. From the second we put our flat on the market until we completed we received an excellent service from an amazing team.

Mr and Mrs H (Vendors) - (2016)

We found your agency very helpful and professional, with regard to our recent purchase. At all times, we were impressed with the courtesy and consideration of your staff, and Jan, in particular, who was able to keep us up to date with all developments along the way. 

Mr and Mrs R - (Purchasers) - (2016)

We can honestly say that the service we received from Gibbs Kirby was excellent, it put to shame the performance of the estate agents we used to sell our property.  We were particularly impressed by the communications with your sales progressors during what could have been a very stressful time.  Your staff are always helpful, informative and polite. We would definitely recommend Gibbs Kirby.

Mr and Mrs M - (Purchasers) - (2016)

I cannot rate the service I have had from Gibbs Kirby highly enough.  They did everything possible to find prospective buyers, every single sales person who did viewings was professional and non aggressive but I have to name in particular Jan who had always done her homework on both the house and the buyer. She always followed up viewings and encouraged a second viewing if she felt it would be helpful. James also was very supportive, hard working and cheerful.  I can only praise your whole team for their professional, skilled and personal approach.  Thank you! I feel you have become friends! 

Mrs L (Vendor) - (2016)

Gibbs and Kirby were helpful from the start , knowledgable, enthusiastic and efficient. Everyone from the agency we dealt with during our search and purchase for our property was patient and thorough, dealing with queries speedily.  Having a member of staff who would follow up all concerned each week is a great idea as everyone was kept in the loop with little wasted time .  We cannot think of anything they could have done better . A credit to the profession and a pleasure to deal with . 

Mr and Mrs L (Purchasers) - (2016)

When I first approached Gibbs Kirby I was very sad and reluctant to sell my house but I need not have worried.  From the initial visit by Andrew and James to the final completion, Gibbs Kirby was professional, efficient and most importantly kind.  All the staff in Gibbs Kirby were wonderful.  Phone calls were returned, questions answered and reassurance given.  Also the service of Annette (sales progressor) was a vital part of the whole process which kept me informed at all stages.

Mrs C (Vendor) - (2016)

I have no hesitation in recommending Gibbs Kirby.  All the staff provided an excellent and personal service. I would like to especially mention my appreciation for Annette the Sales Progressor who kept me informed and was always prepared to answer queries and chase up any delays.  I believe Annette's proactive approach was crucial in ensuring the sale was eventually successfully completed.  However, all the staff were exceptionally professional and responsive and I am most grateful for their outstanding service.

 

 

Ms H (Vendor) - (2016)

From the first moment that we met Jan we could not have had more help from Gibbs Kirby. Unfailing courtesy and more importantly a huge amount of patience ensured that we were able to carry out our purchase with the minimum of delay and no problems. Jan and Annette who progressed the purchase kept us up to date at all stages and we could not have been more impressed with the Company. I have no hesitation in recommending them as first class Agents.

Mr and Mrs P (Purchasers) - (2016)

From the moment we went into the Gibbs Kirby office, we received exemplary service from all of the staff. Throughout the process of our purchase we dealt with a number of different members of the team, all of whom were friendly, helpful and well equipped to deal with any questions and queries that we had. We were able to book viewings at short notice and second viewings were quickly arranged within our limited time in the area. We were kept up to date with the status of properties and our purchase was handled professionally. We were also pleased with the provision of a Sales Progressor, as this ensured that every party involved in the purchase was kept informed of all developments.  Many thanks to all of the team at Gibbs Kirby!

Mr and Mrs J (Purchasers) - (2016)

We would like to thank everybody at Gibbs Kirby for their help with the sale of our property. Our first contact was with James where we found him to be extremely professional and helpful. James fully involved us with the correct valuation for the property and we were pleased with the way our property was marketed. We feel that this careful thinking contributed to the quick sale at the right price. During the process all of the staff at Gibbs Kirby were extremely helpful and were always prompt in their replies. They kept us fully up to date with information regarding viewings and subsequent feedback and this level of service continued up until completion.  We would recommend Gibbs Kirby to anybody wishing to sell or purchase a property.

Mr and Mrs W (Vendors) - (2016)

Thank you to everyone at Gibbs Kirby for their professional and just as important friendly service. We would definitely use them again if the occasion arises and would recommend them to anyone who wishes to purchase/sell a property.

Mr and Mrs G (Vendors) - (2016)

I would like to thank you for your professionalism and help during my sale and purchase.  You were all patient and understanding.  If I ever have to move again or any of my friends and family, I would certainly recommend your services. 

Mrs L (Purchaser & Vendor) - (2016)

We were very impressed with the service Gibbs Kirby provided. The staff in the Tavistock Office were courteous, hospitable and helpful whenever we called in, while we received regular phone calls to keep us informed about the progress of our desired purchase. We cannot think of any area of improvement, judging by our own very positive experience of being looked after and helped by Gibbs Kirby staff.  

Mr and Mrs S (Purchaser) - (2016)

A professional and efficient service was provided throughout the buying process. Staff were friendly and informal. I felt valued as a client - almost one of 'the family'.  I really valued the 'Sales Progressor' service - I was kept informed on a regular basis.  All the staff at Gibbs Kirby were friendly and helpful from the first viewing until completion. Communication, which I regard as paramount when buying and selling property, was excellent throughout.

Mrs G (Purchaser) - (2016)

 

During the purchase of our new property we found Gibbs Kirby to provide an exceptional service. In particular they responded fast to queries and were very accommodating for our viewing requirements, after hours and weekends included. A very friendly and professional approach always regardless if calling or dealing face to face. A caring and considerate approach wrapped with a wealth of local knowledge proved very valuable for our decision making process. During the purchase they provided accurate up to the date sales progression information and were following up quickly and accurately on information. In fact I would be very pleased if the estate agent selling my own property was on the same professional level. 

Mr S (Purchaser) - (2016)

We would like to say the service you provided was excellent, nothing appeared to be too much trouble for your team. Every request was met with a positive attitude and we could not fault the service.  Thanks again.

Mr and Mrs B (Purchaser) - (2016)

Gibbs Kirby were marvellously helpful and positive about selling a difficult house.  All the members of the team were very nice to talk to and it was a pleasure to have them working on my behalf.   I could not recommend them highly enough to anyone who wants to sell their house.  Particular thanks to Jan for her unfailing optimism and kindness. Miss you all!

Mrs F (Vendor) - (2015)


After using 2 or 3 other Estate Agents, Gibbs & Kirby immediately came across as a 'breath of fresh air'.  They instantly employed a very proactive and positive approach, from the initial viewing of our property to the completion of the sale. Their team are very knowledgeable, extremely friendly and approachable. At all times we were promptly informed and expertly guided through all aspects of the sale procedure leading up to the sale and completion.  Without doubt Gibbs & Kirby are THE BEST Estate Agents we have ever had the pleasure of dealing with and would not hesitate in recommending them to any potential buyer or seller of property.

Mr and Mrs B (Vendors) - (2015)

We were met at the property we purchased by a member of your team (Jan) who showed us around. Jan was charming , friendly and informative about the property and the locality . I later phoned her and she gave advice on local solicitors in Tavistock .  Once our purchase was under way we were helped and supported by Annette , who in turn was professional and friendly.  I would also like to mention James, again very professional - James always phoned back promptly if I had a query.  Thank you to all your team. Gibbs Kirby have the balance right "friendly and professional".

Mr and Mrs L (Purchasers) - (2015)

Please accept our very great thanks for dealing with our sale so efficiently and your patient help with any queries we raised with you.  Special thanks to Jan for the grand job she did of showing off our property to all the prospective buyers with such enthusiasm.

Mr and Mrs B (Vendors) - (2015)

Really can't thank you and the entire team for all your help since I first walked through your office door, you have made the selling of my two properties far easier than I had anticipated. I couldn't have done all this without your kindness and consideration.

Mrs Q (Vendor) - (2015)

Excellent service from a genuinely local estate agent with excellent knowledge of the local marketplace.  Not at all “pushy” at any time – just a genuine interest in achieving a sale which fulfilled the needs of both seller and buyer.  I had a last minute “wobble” due to some unexpected information on the property I was buying, but this was quickly and professionally resolved in order to complete the sale without delay.  Always a pleasure to get competent and personal service from a local company.

Mr C (Buyer) - (2015)

We chose Gibbs Kirby because we knew Jan and Andrew of old and were confident we would get a good service.  We had a very smooth, attentive and professional sale and would not hesitate to recommend your estate agency to others.  

Mr and Mrs H (Vendors) - (2015)

We want to thank you for helping us to find our perfect home.  Certainly the level of communication, help, and service provided far exceeds anything we've experienced before.  Thanks very much for all that, and of particular note (when we picked up the keys) the Goodie Bag you gave us was really nice and much appreciated.

Mr and Mrs R (Buyers) - (2015)

What a great team your are! All of you were very professional in your dealings with us and the sale of our property was made easier due to your valuable experience and support. We cannot thank you enough.  It was also a lovely touch to send us on our happy way with a delicious hamper to enjoy in our new bungalow. We can only say a big thank you to one and all.  We wish great success for the future ( how can you fail ).

Mr and Mrs F (Vendors) - (2015)

Our purchase of a property through Gibbs Kirby took over six months to complete due to the vendors onward property being a new build. Throughout this period we were kept well informed by the GK team who usually contacted us on a weekly basis. We were relocating from the Midlands and so at times felt isolated from the situation, however, NOTHING was too much trouble, any requests from us were very quickly dealt with, emails answered instantly, phone calls returned. Jan even visited and gave us updates on the vendors new property so as to reassure us that the build was going to plan! All in all we didn't just buy a property through Gibbs Kirby, we received a full and appreciative all encompassing home moving service. Now that our move has been completed and being new to the area we even use GK as a Tourist Information Office, it is a pleasure to call in to the office whenever we are in Tavistock.

My wife and I have no hesitation in fully recommending the GK team who certainly went the extra mile for us. Great people, great service by a group of people who certainly put the customer first. Well done and thank you for facilitating our dream move.

Mr and Mrs R (Buyers) - (2015)

Your service was second to none, genuinely. The service from a number of competitors was nowhere near as good and we wouldn't hesitate in recommending you, in fact we have on a number of occasions. 

You actually listened to what we wanted and gave us solutions. You were always prompt, professional, and we felt like you helped us through a move rather than just flogged a house. You even gave us advice when our sale with you was virtually complete and we were in rented. It felt like an overall service. Above all, it always seemed like you acted ethically and you put this above clinching a deal. In particular we dealt with Jan and always trusted her comments rather than feeling like We were just being 'sold to'. 

 

I even thought your details you produced were a cut above others! I'm kind of sorry we have no intention of ever moving again now we have a good estate agent. 

I have no problem with using a name against this, nor recommending you in any way. It's the least we could do. Well done on doing a top job, thank you again. 

Mr and Mrs L (Vendors) - (2015)

We purchased our first home together this year with Gibbs Kirby. From the initial viewing to completion the service, attention to detail and overall experience was faultless. The agent we dealt with was superb, precise, punctual, calm with a gentle manner that made us feel relaxed and able to view the property properly ensuring it was right for us. We never felt rushed, pressured or hassled at all, unlike other estate agents that we had dealt with. Her knowledge of the property was very good and when she was uncertain she would clarify and respond promptly and concisely. We ran into some contractual issues and we really felt that the whole team at Gibbs Kirby were there for us the support was incredible! The documentation and communication was so efficient on our file that everyone could and did help with our concerns and queries and did their best to reassure and allay our fears. The effort that went into sorting out the issues was tireless everything was explored and finally a solution was found and we moved to completion. 

The after service care and the little personal touches that the team at Gibbs kirby provide isolate them from other estate agents too. We cannot recommend them highly enough and constantly tell everyone how excellent and faultless the experience of buying our home was thanks to Gibbs Kirby. 

Ms S and Ms G (Buyers) - (2015)

The service we received from all the staff at Gibbs Kirby was exceptionally good. A purchaser was found for the property very promptly and at the full asking price. What more could we ask?  We would certainly recommend the firm to any prospective buyers or sellers. 

Going the extra mile is not often a feature of business dealings these days but Gibbs Kirby are the exception. Well done to you all and wishing you continued success. 

Mr and Mrs W (Vendors) - (2015)

Your service throughout was exceptional.  Viewings were well conducted, feedback was good and telephone contact was infomative and courteous.  I would recommend your company to anyone. 

Mrs G (Vendor) - (2014)

As a whole, the service was exemplary.  Good at customer relations.  Impressed that you all met or exceeded your advertised claims - a big well done!

Mrs A (Buyer) - (2014)

Absolutely first class service, the only estate agent i've enjoyed dealing with and that means EVERYONE in the office.  Always exceptionally pleasant and cheerful.  Quite honestly, nothing could be improved on - Jan was even prepared to do a viewing on Christmas Day if necessary which goes beyond the call of duty.  Well Impressed!

Miss P (Vendor) - (2014)

Lets face it estate agents have had a bad press in recent years. However they are a necessary evil !.. Until Now.  We wished to sell our house, so approached our New Local Agent that is GIBBS KIRBY. From day one we have found them to be both professional and business like whilst maintaining the personal touch and good humour. We have read all the testimonials so far and can only reiterate what others have said.  The photos are good and the write up of the house details are precise and easy to follow the web site is very easy to use.  When we had a number of setbacks and obstacles to overcome, the whole team stepped up to the mark and whilst being very helpful and supportive gave good and appropriate advice where required, culminating in a successful sale. To coin a well known phrase “they do what it says on the tin”  Thankyou very much and we wish continued success to you all.

Mr and Mrs B (Vendors) - (2014)

We were seriously impressed with the service you provided on both sales.  The company was large enough to deal with them successfully, however still felt small enough to provide a personal touch.  The team were extremely courteous throughout and kept us informed of every detail.  Overall a very smooth process was achieved and we would have no hesitation in recommending your services to anyone else.

Mr C (Vendor) - (2014)

The service you provided was pro-active and efficient.  You kept us informed at every stage and were courteous throughout.  You presented the house details in the best light and ensured that the photographs were taken with attention.  You showed potential buyers around well by accommodating their time requests and obliging them.

Mr and Mrs M (Vendors) - (2014)

I found the service to be excellent from start to finish.  I have moved a number of times myself in the past but the service from your company was the best I have experienced.  You went above and beyond what was required from an estate agent, looking after the property as we lived so far away and generally helping to sort any problems I had.  You knew the type of buyer who would be interested in the property and so the property sold within a week of going on the market.

One of the things I particularly liked was that I found this to be a very personal service.  I felt I could ask anything and you would always do your best to help.  You were also excellent in keeping me informed throughout the whole process.  I would have no hesitation in recommending you to future property sellers.

Mrs G (Vendor) - (2014)

Thank you for an excellent service on our recent purchase which was completed just before Christmas.  We found your team particularly helpful throughout, keeping us up to date and well informed with the progress, helping our move to go as smooth as possible during this busy, stressful time. 

Mrs E (Purchaser) - (2014)

We both were extremely  impressed with your efforts in the sale of our property.  The presentation was first class and attention to detail excellent. We wish you all the best for the future.

Mr & Mrs W (Vendors) - (2013)

 
I chose Gibbs Kirby because you are small, therefore I would know everybody coming to show people around my house, and I was sure that those carrying out viewings knew the house too. Also because I knew you wouldn’t rush viewings (as a prospective purchaser, I was surprised at how some estate agents kept checking their watches when I was viewing, and were keen to move on after 10 minutes in a house). 
Also because my initial contact with you, over the ‘phone and then in person, was faultless and totally pressure-free (the other agent I’d contacted turned up for an initial meeting with camera, wanting to take pictures straight away and presuming that I’d sign the contract there and then, even though I’d said that at that stage it was preliminary enquiries).   
You gave an absolutely brilliant service. Always extremely courteous, friendly, professional. You never made me feel uncomfortable or pressurised in any way.  
Many thanks to you all in the office; I really do feel quite sad that this episode has come to an end. From start to finish, 3 months, you’ve been terribly supportive and so friendly – it’s made what could have been quite an emotional upheaval into something very positive.
 
Estate agents as a whole receive such bad press – you are so not one of them!

Mrs M (Vendor) - (2013)

We would like to thank you and the team for all your help and patience in the successful completion of our house sale.

We have been recommending Gibbs Kirby as an agent to our friends and family and we wish you a very successful and prosperous future.

Mr and Mrs M (Vendors) - (2013)

Moving house is said to be one of the most stressful things you will do in your life! Gibbs Kirby worked incredibly hard to make the buying and selling process pain free. All the team acted in a highly professional way throughout the whole procedure. The pictures they took of the house represented the property accurately. They also valued the property correctly as it sold within a short time. They mediated between all parties when things became a little “tense”.  Each member of the team was fully informed on details of the properties under negotiations and I was constantly informed on the state of the proceedings in a supportive but not bothersome way.

 Gibbs Kirby make you feel like you are dealing with friends and I can highly recommend them for either the purchase or sale of a property.

I choose Gibbs Kirby because they were a new company but were under pinned by years of experience and passion of the amalgamation of both parties. 

They found me the perfect house!

Ms G (Vendor & Purchaser) - (2013)

Like most people, we had an inflated view of the value of our property - Andrew is a very experienced valuer and realistically valued our house for sale.  The value was very close indeed to the true market price achieved. 

We found the website clear and professional and the photos showed our property well. 

Gibbs Kirby staff attended viewings giving the purchaser an opportunity to be honest.  The support we received when a purchaser withdrew was good and they shared this disappointing experience with us. 

The communication between staff members was good and we found all members of the company were up to speed with our sale.  We would, without hesitation recommend prospective clients to Gibbs Kirby.

Mr and Mrs T (Vendors) - (2013)

Gibbs Kirby sold our house with complete professionalism.  They took the weight off of us with their experience.  We were very pleased - they are a small company that will go far!

Mr and Mrs S (Vendors) - (2013)

They explained how they would market the house and took us through the selling process step by step.  It was easy for us to see how professional, efficient and approachable Gibbs Kirby would be to work with.

The service was first class - all the staff in the office were up to date with our sale and when we accepted an offer they kept us informed of progress, even liaising with solicitors for us.

They were committed to providing a personal and professional service which kept us well informed at all times.  We really appreciated how all the staff knew exactly how the sale of our house was progressing any time we contacted the office.

 


Mr and Mrs W (Vendors) - (2013)